Mechanical and plant engineering

The configuration of products, the determination of prices and the creation of quotations are time-consuming processes. With the help of CPQ software, you can make these processes more efficient and offer your customers an improved shopping experience - both in traditional sales and in the area of e-commerce.

Processes and customer expectations in service and maintenance are currently undergoing significant changes: Machines and systems are becoming increasingly intelligent and generate large amounts of data that can be used for service and maintenance. Fast, uncomplicated and smooth service is required, ideally around the clock. Service staff must be flexible and available at all times. In addition, a repair should be successful at the first attempt if possible, as the competition does not offer a second chance. An innovative B2B portal (customer and service portal) can offer a considerable advantage over the competition: As a central point of contact that can be reached via mobile and is available around the clock. The portal offers various functions such as self-service, service tickets, spare parts management, ordering spare parts and real-time machine data (digital twin, condition monitoring).

The digital transformation is bringing about fundamental change in the markets and is also changing customer expectations. In the mechanical engineering sector, companies can transform their business models by no longer just selling equipment and products, but instead focusing on the provision of output and hardware rental. This shifts the revenue structure towards recurring revenues, which ensures a more stable cash flow situation. At the same time, it creates closer ties with customers and long-term relationships. We offer you concrete solutions for implementing this strategy.

In the area of cybersecurity, many machine and plant manufacturers are obliged to implement the NIS 2 directive by October 2024. In addition to security measures, it includes requirements for risk management and crisis communication. Affected companies that do not comply with the directive must expect sanctions of up to 2% of group turnover. But are you affected at all? We find out in our workshop and then - by arrangement - help you implement the technical and organizational measures.

In terms of sustainability, it's not just about meeting legal requirements, but also taking into account the expectations of various interest groups such as customers and applicants. Our consulting focuses on the adaptation of processes and the implementation of suitable systems for topics such as the Product Carbon Footprint or the Supply Chain Act LkSG as well as general ESG reporting.