MOBILE SERVICE TECHNICIAN

Well thought-out resource planning and an appropriate choice of software allow you to optimise your service management and ensure that your field service can work on the go, flexibly and in particular efficiently. Your employees can depend on optimal deployment planning and avoid travelling unnecessary kilometres or empty runs. Mobile service technicians can use devices such as tablets or smartphones to access customer tickets and an overview of all cases at a glance. The service software permits technicians to prepare for appointments on the go, trigger the necessary spare parts orders during a customer appointment or initiate accounting processes.

We support you in building efficient field service management from incoming orders to order completion. We help you obtain the greatest possible outcome from your routes and ensure your customers are satisfied and well-supplied.

Well-structured self-service centres are the backbone of good customer service. This portal makes available all information required to quickly and easily solve a problem. Customers can identify spare parts and re-order them, view invoices and other relevant documents such as service tutorials. If any questions arise, chat, telephone and video are available channels for direct contact with your company. The same advantages are available for your office-based personnel. Computer telephony integration (CTI) provides all relevant data at a glance, allowing you to be well prepared for customer meetings related to acute service cases. The self-service centre with customer information and saved tickets is also a source of information for your mobile service technicians. It guarantees that you can offer your customers the best possible service using an excellent omni-channel strategy.

Modern machinery management is run centrally, digitally and in particular using predictive techniques. These predictive maintenance techniques replace timely maintenance of wearing parts and provide information to mobile service technicians about which and where spare parts are needed. This allows companies to avoid possible production interruptions, which previously resulted from service-related machine downtimes, thus saving time and money. In addition, intelligent machinery management offers specific advantages to users and manufacturers: the former benefit from pay-per-use models in which machine runtimes and associated costs are recorded in real time and billed only as required. Machine manufacturers, on the other hand, use predictive techniques to ensure continuous service processes and high-quality customer experiences.

Digital transformation enhances modern service management using innovative tools and automated processes, putting it on a new level. In a strong customer relationship, personal contact remains paramount, despite any customer portals, chat bots or similar tools. To be capable of offering your customers a seamless service experience, whether it be self-service or a customer appointment, a centralised database with the relevant customer data is simply not enough. Let us analyse your service processes to find out how your employees can leverage digital collaboration and agile methods to all your service processes to be more effective and more productive.