APPLICATION Management

In many companies, the evolved application landscape - often primarily in the SAP environment - is complex and diverse. Operation, maintenance and support are time and resource consuming. Especially the implementation of new technologies, upgrades or required interfaces often falls by the wayside; user satisfaction decreases.

As a certified managed service provider, we take over operation, configuration, maintenance, support as well as further development and customization of your applications. Typically for SAP and Microsoft, but also for your own or third-party applications. We are also happy to take responsibility for your entire application landscape - after all, business processes and workflows usually do not end at the application boundaries: Application silos are disappearing, interfaces and integrations are becoming increasingly important.

Whether individual applications or your entire landscape: You receive smooth regular operation, but also the continuous further development of your applications from a single source, as an SLA-based service.

SAAS & APPLICATION MANAGEMENT

Companies are increasingly using cloud software. This is also changing application management. Classic operating tasks are becoming less important, and lifecycle management is becoming more important - and at the high pace that the manufacturers are setting. We support you with our services:

• Upgrades & new features: test, evaluate, implement
• Premium Support and 24x7 Service Desk (German and English)
• Customizing, change requests and custom development
• Implementation of internal or external / legal regulations
• Interfaces: Programming, Management, Monitoring
• Identity & Access Management

• Application Management and Operation in our data centres (Frankfurt a.M.), in the cloud or in hybrid / multi-cloud scenarios
• Central 24x7 service desk
• Incident management: troubleshooting with guaranteed response times
• Processing of service requests: general enquiries, e.g. information, consulting requests or documented change requests
• Customizing: Adjustment of system settings according to your specific requirements
• Processing of change requests: changes in your applications and business processes, from form fields to process flows
• Implementation of internal or external / legal regulations
• Transition with dedicated transition manager and centrally controlled transition management
• Supported SAP modules: FI, CO, SD, MM IM, PP, CS, WM, EWM, QM, PM, PS, BC, BW, BW-IP, BO, PI, CRM, GTS, HCM, SolMan, SuccessFactors, Sales Cloud, Service Cloud, Commerce Cloud, Ariba, Fiori, SAP S/4HANA and more.
• Microsoft Applications: Microsoft 365, Office 365, Exchange, SharePoint, Teams, Skype for Business
• Operation of other applications incl. third party: We guarantee an SLA over the entire product life cycle (up to high availability with 99.9%) - from the provision of a platform incl. operating system to the installation of the service to the operation of the service.
  Included are patch management, proactive error analysis, hardening measures, consistent backup concept with coordinated RPO/RTO and associated monitoring of the key figures relevant to operation.

OTHER OPTIONAL SERVICES:

• Interfaces: Programming, management, monitoring
• Custom Development: our development team implements your individual requirements
• Identity & Access Management: creation and maintenance of role and authorisation concepts for your application landscape; AD services; management and maintenance of your users and authorisations (see also our User Centric Services)
• Upgrades & new functions: test, evaluate & implement individually for your process landscape (see also our Business Process Services)
• Application and process consulting in the subject areas of the All for One Group