The reliable partner

Customer Care Cloud ERP

We provide strategic customer support for everyday stability, increased competitiveness and sustainable development of potential. With the help of our support, you can focus on your core processes, as we concentrate on ours and thus keep your back free.

WE INTRODUCE OURSELVES

Our Customer Care team supports you with a wide range of topics and has your long-term success in mind.

Our team

with more than 70 consultants and over 30 developers

Years of experience

Implementation partner since 2008 and over 180 customers in support

Projects

Over 400 projects implemented in 36 countries and 222 localizations

Awards

SAP Platinum Partner, SAP Cloud Focus Partner and United VAR's Partner

The concept

Our Premium Support includes day-to-day support with system use, knowledge transfer, long-term cooperation and our promise to "help you help yourself".

With the Premium Service, you can look forward to the further development of the system, as well as customizations and changes that are individually tailored to you. We also work with you to implement further projects and support you on your growth path.

Extensions for your cloud ERP system

Our in-house development specialists are dedicated to our regular customers and work closely with them to advise them on individual solutions to suit their use cases. With more than 10 years of experience and hundreds of implemented projects, we have the expertise for every challenge.

More than just "SAP standard"

We expand your solution to meet specific requirements and use everything that the SAP standard has to offer. Whether it's a small customization or a large additional module, we are your partner.

Homogeneous IT landscape

Does your IT landscape consist of various systems that need to exchange data with SAP? We support you in making this process as efficient as possible.

Even more efficient with SAP BTP

The SAP Business Technology Platform makes your processes digital, automated and mobile. Are you interested in a BTP workshop? Then take a look at our service packages.

Our performance promise

The three pillars of our support concept are Premium Support, Premium Services and Active Services - our comprehensive support for you.

Fast and uncomplicated support

Premium Support

Our Customer Care team supports you in the event of faults, in addition to SAP 24/7 support and with questions relating to various business processes. This includes, for example

Analysis of possible causes and identification of potential solutions
Support with the implementation of necessary corrections and configuration adjustments
Explanation of necessary processes for the correct use of the system ("How To") for knowledge transfer
Documentation and management of your requests

Strategically expanding competitiveness

Premium Services

It is important to continuously improve the cloud software and adapt it to changing business processes. Such potential is often identified during regular discussions with the Delivery Executive Manager and when processing customer care inquiries.

We offer a portfolio of innovative solutions, consulting services, packages and add-ons to exploit this potential in the use of SAP cloud software. We also provide support for follow-up projects, such as roll-outs to other business units or companies.

The development team, which works specifically for our regular customers, also takes care of the further development of your cloud ERP solution. Find out more about the possibilities in the "Extensions for your Cloud ERP system" section.

Precise, proactive support

Active Services

As part of our support concept, we offer, among other things, to take over and carry out the activities of key users. Depending on the service, a distinction is made between initial (one-off) and regularly recurring activities, such as cloud monitoring.

As part of cloud monitoring, your cloud ERP system is checked at defined intervals based on a monitoring plan discussed in advance. The specific scope of Active Customer Care Services is explicitly agreed with you in advance.

Do you have questions about our support?

Customer Care Agreement

We offer you various support packages for our collaboration. The packages differ in terms of the intensity of support and are made up of our three basic pillars (Premium Support, Premium Services and Active Services). Depending on your individual requirements, you can choose one of the following options.

Self-learning

01 Basic

We support you with technical and functional issues relating to your cloud ERP system. If required, we can take over incident management and support you with regular release updates. You benefit from a personal contact and our holistic support concept, which places your requirements at the heart of our day-to-day business.

A41-Supported

02 Advanced

We also work together on the continuous further development of your cloud ERP system. Our Active Services provide you with useful knowledge about your system. We support you in the ongoing adaptation of business processes to changes in your industry.

A41-Leading

03 Professional

We also take over individual key user activities, protect your internal resources and keep your cloud ERP system at the highest level. In addition to your personal contact person, you also benefit from a customer process expert.