Customer Care Cloud ERP

Our Customer Care team supports you in the event of faults, in addition to SAP 24/7 support and with questions relating to various business processes. This includes, for example

• Analysis of possible causes and identification of potential solutions
• Support with the implementation of necessary corrections and configuration adjustments
• Explanation of necessary processes for the correct use of the system ("How To") for knowledge transfer
• Documentation and management of your requests

It is important to continuously improve the cloud software and adapt it to changing business processes. Such potential is often identified during regular discussions with the Delivery Executive Manager and when processing customer care inquiries.

We offer a portfolio of innovative solutions, consulting services, packages and add-ons to exploit this potential in the use of SAP cloud software. We also provide support for follow-up projects, such as roll-outs to other business units or companies.

The development team, which works specifically for our regular customers, also takes care of the further development of your cloud ERP solution. Find out more about the possibilities in the "Extensions for your Cloud ERP system" section.

As part of our support concept, we offer, among other things, to take over and carry out the activities of key users. Depending on the service, a distinction is made between initial (one-off) and regularly recurring activities, such as cloud monitoring.

As part of cloud monitoring, your cloud ERP system is checked at defined intervals based on a monitoring plan discussed in advance. The specific scope of Active Customer Care Services is explicitly agreed with you in advance.